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Governing agreements for IpOctet enterprise services. Master Services Agreements and Statements of Work supersede these general terms.
These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "Client," or "you") and IpOctet ("Company," "we," "us," or "our"). By accessing our website, engaging our services, or submitting information through our platforms, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not use our website or services.
Note: These Terms govern general website use and informational interactions. Enterprise field service engagements are governed by individually executed Master Services Agreements (MSAs) and Statements of Work (SOWs), which supersede these Terms to the extent of any conflict.
By accessing or using the IpOctet website (www.ipoctet.com), submitting contact forms, applying for employment, or engaging our professional services, you agree to be bound by these Terms of Service and all applicable laws and regulations.
If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these Terms. If you do not have such authority, or if you do not agree with these Terms, you must not accept these Terms and must not use our services.
These Terms apply in addition to, and do not replace, any individually negotiated Master Services Agreement (MSA), Statement of Work (SOW), or other written contract between you and IpOctet. In the event of a conflict between these Terms and any executed MSA or SOW, the MSA or SOW shall control.
IpOctet provides enterprise low voltage infrastructure services, including but not limited to:
Service scopes, deliverables, timelines, and pricing are defined in individually executed Statements of Work (SOWs) attached to the governing Master Services Agreement. This website provides general information about our capabilities and does not constitute an offer to provide specific services at any particular price.
To use our website or engage our services, you must be at least 18 years old and legally capable of entering into binding contracts. If you represent a business entity, you must be duly authorized to act on behalf of that entity.
You represent and warrant that all information you provide to IpOctet is accurate, current, and complete, and you agree to update such information as necessary to maintain its accuracy.
You agree not to use our website to:
IpOctet reserves the right to restrict, suspend, or terminate access to the website for any user who violates these provisions, without prior notice.
All content on this website — including text, graphics, logos, images, icons, software, data compilations, page layouts, underlying code, 3D visualizations, and design elements — is the property of IpOctet or its licensors and is protected by United States and international copyright, trademark, and intellectual property laws.
"IpOctet," the IpOctet logo, and all related names, logos, product and service names, designs, and slogans are trademarks of IpOctet. You may not use such marks without the prior written permission of IpOctet.
You may view, download, and print pages from the website for your own personal, non-commercial use, provided that you do not modify the content and that all copyright and proprietary notices are retained. Any other use, including reproduction, modification, distribution, or republication, requires IpOctet's prior written consent.
All work product, designs, documentation, test results, and closeout packages created by IpOctet in the performance of client services are delivered as "works made for hire" as defined by the applicable MSA. Ownership of such deliverables transfers to the client upon final payment, unless otherwise specified in the governing contract.
IpOctet and its employees, contractors, and agents shall maintain the confidentiality of all non-public information disclosed by clients in connection with service engagements, including but not limited to:
Confidentiality obligations are governed by the Non-Disclosure Agreement (NDA) executed as part of each client engagement. These obligations survive the termination of any service agreement for a period of five (5) years, or as otherwise specified in the applicable NDA.
Service Level Agreements (SLAs) for enterprise engagements are defined within individually executed Master Services Agreements and Statements of Work. Standard SLA commitments typically include:
SLA metrics are tracked and reported through IpOctet's proprietary dispatch and project management platform. SLA credits, if applicable, are governed by the terms of the individual MSA.
Payment terms for enterprise services are established in the governing MSA and individual Statements of Work. Standard terms include:
Disputes regarding invoiced amounts must be raised in writing within 30 days of the invoice date. Undisputed portions of invoices must be paid on time regardless of any dispute.
IpOctet warrants that all services will be performed in a professional and workmanlike manner by qualified personnel, in accordance with applicable industry standards (TIA/EIA, NEC, NFPA). Specific warranty periods for installed infrastructure are defined in the applicable SOW and may include:
THE WEBSITE AND ALL CONTENT, MATERIALS, AND INFORMATION PROVIDED THEREIN ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, IPOCTET DISCLAIMS ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ACCURACY.
IpOctet does not warrant that the website will be uninterrupted, error-free, secure, or free of viruses or other harmful components. Information on this website may contain technical inaccuracies or typographical errors and may be updated without notice.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL IPOCTET, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:
IPOCTET'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE USE OF OUR WEBSITE SHALL NOT EXCEED ONE HUNDRED DOLLARS ($100). FOR ENTERPRISE SERVICE ENGAGEMENTS, LIABILITY CAPS ARE DEFINED IN THE APPLICABLE MSA AND SHALL CONTROL.
Nothing in these Terms shall limit or exclude liability for: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; or (c) any liability that cannot be limited or excluded by applicable law.
You agree to indemnify, defend, and hold harmless IpOctet, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from:
Mutual indemnification obligations for enterprise service engagements are governed by the applicable MSA.
IpOctet maintains the following insurance coverage for all field operations:
Certificates of Insurance (COIs) are available upon request and are provided as part of the client onboarding process. Additional insured endorsements are available as required by client contracts.
IpOctet may terminate or suspend your access to the website at any time, without prior notice or liability, for any reason, including breach of these Terms.
Termination of enterprise service engagements is governed by the applicable MSA. Generally, either party may terminate for cause upon 30 days' written notice of a material breach that remains uncured. Termination for convenience provisions, if any, are specified in the individual MSA.
Upon termination of any service engagement: (a) all outstanding fees become immediately due and payable; (b) each party shall return or destroy all confidential information of the other party; and (c) IpOctet shall deliver all completed work product for which payment has been received.
Neither party shall be liable for any failure or delay in performing its obligations under these Terms or any service agreement where such failure or delay results from circumstances beyond the reasonable control of the affected party, including but not limited to:
The affected party shall provide prompt written notice and use commercially reasonable efforts to mitigate the impact and resume performance. If a force majeure event continues for more than 90 days, either party may terminate the affected engagement without liability.
IpOctet maintains compliance with all applicable laws and regulations, including:
Clients are responsible for obtaining necessary permits and approvals for work performed at their facilities, unless otherwise agreed in the applicable SOW.
IpOctet processes personal information in accordance with our Privacy Policy, which is incorporated into these Terms by reference. By using our website or services, you acknowledge that you have read and understood our Privacy Policy.
For enterprise service engagements involving the processing of client data, IpOctet will execute a Data Processing Agreement (DPA) as an addendum to the MSA, defining the parties' respective obligations regarding data protection, security measures, breach notification, and data subject rights.
IpOctet maintains industry-standard security controls to protect client data. All data transmitted through our website is encrypted using TLS 1.3, and data at rest is protected with AES-256 encryption.
When you provide your mobile telephone number to IpOctet via service agreements, customer intake, website forms, or technician onboarding, you consent to receive operational and transactional SMS messages from IpOctet.
Before initiating any formal dispute resolution proceedings, the parties agree to attempt to resolve any dispute arising out of or related to these Terms through good-faith negotiation for a period of not less than 30 days. Notice of a dispute shall be sent in writing to the contact information provided in Section 21.
Any dispute, controversy, or claim arising out of or relating to these Terms, or the breach, termination, or invalidity thereof, that cannot be resolved through informal negotiation shall be settled by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration shall be conducted by a single arbitrator in Maricopa County, Arizona.
YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. If this class action waiver is found to be unenforceable, then the entirety of this arbitration provision shall be null and void.
Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights or confidential information.
These Terms shall be governed by and construed in accordance with the laws of the State of Arizona, without regard to its conflict of law principles. Subject to the arbitration provisions in Section 17, any legal action or proceeding arising under these Terms shall be brought exclusively in the state or federal courts located in Maricopa County, Arizona, and each party irrevocably consents to the personal jurisdiction and venue of such courts.
If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if modification is not possible, shall be severed from these Terms. The remaining provisions shall continue in full force and effect.
No failure or delay by IpOctet in exercising any right or remedy under these Terms shall operate as a waiver thereof. No single or partial exercise of any right or remedy shall preclude any other or further exercise of that right or remedy, or the exercise of any other right or remedy.
These Terms, together with the Privacy Policy and any applicable MSA and SOW, constitute the entire agreement between you and IpOctet regarding the subject matter hereof. These Terms supersede all prior and contemporaneous understandings, agreements, representations, and warranties regarding the website.
IpOctet reserves the right to modify these Terms at any time. When we make material changes, we will:
Your continued use of the website after the effective date of any modifications constitutes your acceptance of the modified Terms. If you do not agree to the modified Terms, you must discontinue use of the website.
For questions, concerns, or notices regarding these Terms of Service, contact us at:
IpOctet — Legal Department
These Terms of Service are provided for informational purposes and are subject to change. Nothing in these Terms constitutes legal advice. IpOctet recommends that you consult with qualified legal counsel regarding your specific contractual needs before engaging services. © 2026 IpOctet. All rights reserved.